1. Information We Collect
• Personal Data: Name, DOB, PAN, Aadhaar, contact details.
• Financial Data: Bank details, income proof, credit score.
• Device & Location Data: IP address, device ID, GPS location.
• Transaction Data: Loan repayments, EMIs, overdue status.
• Device & Location Data: IP address, device ID, GPS location.
• Transaction Data: Loan repayments, EMIs, overdue status.
2. Data Usage
We use your data for loan processing, risk assessment, disbursement, collections, fraud prevention, and regulatory compliance.
3. Data Storage and Security
• Data stored only on servers located in India.
• Protected with encryption, access controls, and data masking.
• No unauthorised sharing or selling of data.
• No unauthorised sharing or selling of data.
4. Consent
Data is collected only with explicit digital consent (OTP/digital signature). Borrowers can withdraw consent anytime by contacting support.
5. Sharing of Data
We may share your data only with:
• RBI, credit bureaus (CIBIL/Experian), law enforcement.
• Loan Service Providers for KYC/credit checks.
• Banks & financial institutions for disbursement and repayment.
• Banks & financial institutions for disbursement and repayment.
6. Borrower Rights
• Right to Access & Rectification: Customers can request a copy of their stored personal data
• Right to Data Portability: Borrowers can correct inaccurate or outdated data
• Right to Data Portability: Customers can transfer their loan data to another service provider.
• Right to Data Portability: Borrowers can object to certain types of data processing
• Right to Data Portability: Customers can transfer their loan data to another service provider.
• Right to Data Portability: Borrowers can object to certain types of data processing
• Right to Erasure (Right to be Forgotten): Customers can request deletion of their data after loan closure.
7. Data Retention
Loan data retained for minimum 5 years post closure, per RBI rules.
8. Grievance Redressal
• Level 2: Data Protection Officer – [Vivek Agarwalla, grievance@paisa108.com, 9147327108] (15 business days)
• Level 3: RBI Ombudsman & Data Protection Authority of India
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