Contact & Grievance Redressal Details
Customers may contact the Grievance Redressal Officer for unresolved complaints, service concerns, data/privacy concerns, account deletion requests, repayment issues, or any other support-related escalation.
Grievance Redressal Officer
Dipangkar Sinha
Registered Office
9th Floor, Unit No. 907, DN 51, Merlin Infinite, Street Number 11, Mindtree, Sector 5, Bidhan Nagar, North Twenty-Four Parganas, West Bengal, 700091
1. How to Raise a Grievance
You may raise a grievance by sending an email from your registered email ID to grievance@paisa108.com.
Email Subject
Grievance Redressal / Complaint - Paisa 108
Include These Details
- Full name of the customer
- Registered mobile number
- Registered email ID
- Loan ID / Application ID / Customer ID, if available
- Short description of the complaint or concern
- Relevant screenshots, payment proof, or supporting documents, if any
2. Types of Issues Covered
You may contact the grievance officer for matters including, but not limited to:
- Loan application or loan status-related concerns
- Repayment, payment update, or payment confirmation issues
- Service-related complaints or unresolved support requests
- Incorrect customer information or communication concerns
- Data privacy, consent, account deletion, or personal data concerns
- Any discrepancy connected with Paisa 108 services
3. Review & Resolution Process
- Your grievance will be reviewed after basic verification of your registered details.
- Additional information may be requested if the issue cannot be verified from the details provided.
- The complaint will be assessed by the concerned support, operations, technology, or compliance team, as applicable.
- A response or resolution update will be shared through email, phone, or another official communication channel.
4. Important Customer Advisory
- Do not share OTP, passwords, card PIN, UPI PIN, or sensitive authentication credentials with anyone.
- Paisa 108 will not ask for your OTP or password for complaint resolution.
- Use only official Paisa 108 communication channels for complaints and support.
- For faster verification, raise your complaint from your registered email ID wherever possible.
5. Company Details
Legal Name: PAISA 108 PRIVATE LIMITED
Website: www.paisa108.com
Registered Office: 9th Floor, Unit No. 907, DN 51, Merlin Infinite, Street Number 11, Mindtree, Sector 5, Bidhan Nagar, North Twenty-Four Parganas, West Bengal, 700091.
Account & Data Deletion Request
This section explains how customers can request deletion of their Paisa 108 account and associated personal data, and the conditions under which certain information may be retained.
You can request deletion at any time — whether you created a loan account or only shared data for a credit check. If you do not have an account but believe Paisa 108 has processed your information during a credit eligibility check, include the phone number or email used so that we can locate your records.
1. How to Request Deletion
Send an email from your registered email ID to grievance@paisa108.com.
Subject Line
Account/Data Deletion Request
Provide the Following for Verification
- Full Name
- Registered Mobile Number
- Last 4 digits of Loan / Customer ID, if any
- Last 4 digits of a Government ID used for KYC
2. What Will Be Deleted
- Profile details, contact information, and login credentials
- Financial and credit-related information held by Paisa 108 that is not subject to legal retention
- App permissions, consent records, and device-related information where deletion is legally permissible
- KYC or verification documents that are not required to be retained under applicable law
- Support, communication, and complaint records that are not required for regulatory, legal, or dispute-resolution purposes
3. What May Not Be Deleted Immediately
Certain records may be retained where retention is required or permitted under applicable law, contractual obligations, regulatory requirements, fraud prevention, dispute resolution, audit, accounting, tax, or enforcement purposes.
- Records connected with an active loan or unpaid dues
- Information required for legal, RBI, KYC, audit, tax, accounting, or regulatory compliance
- Records required to resolve disputes, investigate fraud, or enforce agreements
- Data retained by partner lenders, NBFCs, payment partners, or service providers as required by law
- Temporary backup records retained for disaster recovery, system restoration, or legal hold purposes
4. Verification Before Deletion
For security and fraud-prevention reasons, Paisa 108 may verify your identity before processing any deletion request.
- We may verify registered mobile number, email ID, customer details, or loan/application reference.
- We may request additional information if the submitted details are incomplete or mismatched.
- We may check whether there are any active loan obligations, disputes, or legally pending requirements.
- Eligible deletion will be processed only after successful verification and compliance review.
5. Confirmation
Once your request is fulfilled, you will receive a final confirmation email stating that your account and associated personal data, except legally retained records, have been deleted.
6. Consent & Updates
By submitting a deletion request you confirm that you understand the conditions above. This page may be updated from time to time; the latest version will always be available at https://www.paisa108.com/account-deletion .
7. Contact & Grievance Redressal for Deletion Requests
Email: grievance@paisa108.com
Phone: +91 91473 27108
Grievance Officer: Mr. Dipangkar Sinha — +91 91473 27108 — grievance@paisa108.com
Registered Office: 9th Floor, Unit No. 907, DN 51, Merlin Infinite, Street Number 11, Mindtree, Sector 5, Bidhan Nagar, North Twenty-Four Parganas, West Bengal, 700091.
Contact the Grievance Redressal Officer
For complaint registration, escalation, unresolved service concerns, or account/data deletion requests, contact us using the official details below.